Resources

NterNow Materials

NterNow Yard Sign With H Stake & Door Signs

Optional Frame Stake for Yard Sign

Directional Sign with H Stake

Community Entrance Sign With Frame Stake

Frequently Asked Questions

How do I access the NterNow Dashboard?

The NterNow dashboard is located at www.NterNow.com. The Log-In button is at the upper right. Access the Dashboard to find additional details about the prospect and their visit(s). In the Dashboard you can also adjust property touring hours, generate reports and store sales notes.

What’s my login and password?

Your login is your first.last name in lower case letters.  For instance, the login for George Washington is george.washington. Your password is assigned to you in your Welcome Letter. If you’ve forgotten yours, use the Reset Password button.

What hours does NterNow operate?

From 7 AM EST to dusk in your part of the US daily– including holidays.  Yes, buyers visit properties on holidays!

Is a home with NterNow secure?

Yes, NterNow’s patented lock and well-honed process keep the home secure despite being accessible to identity-verified homeshoppers.  For details, check out Security Features.

Can I use an agent lock box as well as NterNow?

There’s no need for an agent lockbox. Agents and buyers can both gain access using NterNow. NterNow tracks all visitor activity, prospects and agents, and sends it instantly to your cellphone and/or computer.  You can catch the prospect when they are in the home!

Can workpeople or inspectors use NterNow to gain access?

Yes. NterNow provides and tracks the access of workers, inspectors and you’re your staff.  Alternatively, we provide a key with each lock to be used/copied at your discretion and placed in a contractor box.

What if the lock fails to open?

NterNow Lead Alerts with an NA-L will notify you of a lock issue or user error. Dial the Call Center to help you in troubleshooting, clearing the system, replacing the batteries, etc. The rep will advise if a new replacement lock is required.

What if I run out of vacant inventory?

Simply return the lock, signs and key to us using secure packaging (no peanuts please!)

Can I put an NterNow lock on our sales model?

Installing a NterNow lock on a decorated model or a home being used as an office is possible by signing a special indemnification agreement since our insurance does not cover contents.  Call 678-910-1811 to request the form.

What if it’s dark out when a buyer or agent wants to enter the home?

The NterNow system can be programmed to allow access after dusk, as long as you accept the liability and a take safety precautions such as leaving the lights on. Contact Carey@NterNow.com to turn on this feature. Our normal access hours are sunrise to sunset in your property’s GEO location.

How many sales agents can receive texted and/or emailed New Visit Alerts?

The Program Manager and an unlimited number of staff can be set up to receive the leads.

What do the abbreviations mean after the Visitor’s last name in the New Visit Alert texts and emails?

Visitor Type

  • V: Visitor
  • AG: Agent
  • TC: Trade Contractor
  • CL: Staff Members/Co-Workers

Visitor Status

  • Accessed: Visitor accessed the home
  • NA–V: No Access – Visitor ID verification was not successful
  • NA–T: No Access – Visitor arrived after hours, restricted
  • NA–L: No Access – Visitor had an issue with the Lock 
  • NA–I:  No Access – Visitor wanted information only
  • NC: Accessed property but visitor requested No Contact

Who installs NterNow? Who fixes any lock issues?

Anyone with a screw driver!  NterNow locks have been installed and fixed by agents, builders, marketing staffers, construction supervisors and even husbands.  With the installation instructions to guide you through with pictures and text, anyone can install an NterNow lock.  The Call Center must be reached (470-795-8389) to complete the installation and activate the lock. Installations are done on Monday-Friday only from  7 am to 6 pm EST.

I’m having trouble with the NterNow Staff app. What should I do?

Not sure how to get started? Here’s a short video showing you how the Staff app works. For unexpected trouble, redownload the app in case you have an outdated version.  In addition, each page of the app has a Help button, which when punched immediately connects you to our Call Center live help.  Using the Staff Version of the mobile app provides quick access to any home and eliminates key hunting!

How do I change the batteries in the NterNow lock?

  • Be prepared! Carry a small Phillips head screwdriver (we provide one in the NterNow Pack), the key to the lock, a black sharpie, 4 fresh AA copper top batteries and your cell phone.
  • Remove the outside of the battery compartment with the small screwdriver and insert new batteries.
  • Use only AA copper top batteries, purchased from a store that turns over their supply often. No-name batteries from a convenience store will fail quickly.
  • Last step, call the Call Center and resync the lock –  every time the batteries are changed or when the lock is moved to a new house.

Why don’t the batteries last longer?

We wish batteries would last forever! The lock will tell you with a trill upwards and then downwards that the batteries are running low. Here are some best practices to ensure batteries last long and visitors are not disappointed:

  • Always use copper top batteries – Consumer Reports agrees with us that they last the longest. The average installation with copper tops lasts 4-6 months or 60 opens. In a perfect environment, like on our test bench, we’ve had batteries work for 1600 opens. We ran out of energy before they did!
  • Always buy your AA batteries from a store that sells a lot of batteries so they are fresh. Convenience and grocery store batteries are seldom fresh.
  • Proactively change your batteries at spring and fall time..
  • Avoid propping open the door for hours– this runs down the batteries.
  • If the lock’s knob is hard to turn or makes a grinding noise upon opening, it will run out of batteries quickly due to a poor installation. The parts are not meshing correctly so take the lock off the door and reinstall it. By the way, hanging a heavy key-lockbox from the NterNow knob will cause this to happen.

Partners & Integrations

We greatly recommend our Partners for their extensive knowledge, innovative expertise, and leadership in our new home construction industry. To create a powerful 2020’s customer journey and even more sales, add one of more of these terrific partners to NterNow.

Academy Mortgage

Academy Mortgage makes home ownership a reality for countless Americans. Academy Mortgage puts the family before the products or rates, to ensure that the families and communities it serves have a prosperous and sustainable homeownership experience.

Arlo

Feel you need video security on an NterNow house? Add the Arlo line of sleek cameras, like the Arlo Q, or high-quality video doorbells. Arlo makes the most appealing, intelligent, and well-connected products on the market. If left on the home as an upgrade, they provide the new owners the safety and security they need to keep their home and loved ones safe.

BDX

BDX provides every digital marketing solution a home builder needs to connect with buyers and Realtors! Whether it is listing services, research services, dynamic advertisements, or social media, the potential buyer-to-builder connections are limitless. BDX offers a state-of-the-art virtual experience as well, allowing customers to digitally tour and design homes with the click of a button.

Boomtown

Provides expert lead generation, IDX websites, intelligent CRM, lead management services and more, in flexible packages that scale with your company’s success. You know where you want to go. We know how to get you there. Boom!

Dun Today

Dun Today is an after-sale solutions app that supports builders and their home warranty companies, home owners, and others which provides access to information about their home in real time. Buyers are able to track maintenance activities, administer warranty claims, digitally organize components of their home, and much more! And yes, this can make a meaningful contribution to your bottom-line!

ECI/Lasso

This top-notch customizable CRM software for homebuilding boosts efficiency and lead conversion rates. Lasso makes it painless and simple to capture, nurture, and convert potential prospects into home buyers. https://www.lassocrm.com/

Novi Homes

NoviHome is a sales and marketing solutions company which offers three innovative apps that offer homebuyers digital walkthroughs of properties for shoppers, in-depth statistics crucial for the sales team, and a browsing station for buyers. This increases the efficiency of your sales agents and ensures a smoother customer journey.

Rendering House

Rendering House offers unique world-class virtual experiences tailored to home shoppers that allows shoppers to be directly involved in a multitude of ways including interactive designing, floorplans, and virtual tours.

Salesforce

Salesforce is the world’s #1 CRM that helps more than 150,000 businesses unite sales, marketing, service, commerce, and IT teams to work as one unit from anywhere.

SmartTouch Interactive

SmartTouch Interactive is an elite marketing company that has assisted builders, brokers, and developers maximize ROI. Their SmartTouch NexGen software captures, scores, manages, and nurtures leads for builders.

The Bokka Group

The Bokka Group, aptly calling themselves an “Experience Agency”, guides the housing market with excellent customer journey consulting assistance, technology solutions, and marketing services. Their customer-centric coaching and marketing creates raving fans while increasing lead conversion.

Verse

Wish to add your first OSC or to expand your team without adding headcount? Verse utilizes 2-way text and omnichannel capabilities, AI software, and sales reps all specifically focused on converting homebuyer leads. See why Verse calls themselves the leader in lead conversions.

Zapier

Zapier connects, integrates, and automates all of your web apps without a lot of coding, making your daily tasks much more efficient.